Go to PlayUp Sports
  • Competitive odds on horse racing
  • Amazing website design
  • Good customer service

PlayUp Reviews & Ratings Australia 2024

Is PlayUp Reliable & Secure?

You may not have heard of PlayUp AU, but maybe you’ve heard of TopBetta AU, as they’re one of the leading operators in the world of Australian online gambling.

TopBetta AU was launched in 2013 in Newcastle, and quickly emerged as one of the more interesting bookmakers out there, due to their betting tournament formats.

What’s this got to do with PlayUp AU, we hear you ask.

Well TopBetta AU recently rebranded their whole organisation to become PlayUp AU, meaning these are two names for the same bookmaker. But we guess this isn’t very exciting — so why not just head on over to PlayUp and get started?

PlayUp: Pros & Cons
PlayUp: Pros & Cons
  • Betting tournaments
  • Variety of promotions
  • Large limits
  • Australian license
  • No transaction fee
  • Lack of sports markets

This and other PlayUp reviews will give you an insight into the inner workings of the bookmaker, whether it’s worth your time as a new or experienced player and what to look out for when betting with PlayUp AU.

Welcome Bonus

There are many different tips and tricks you can utilise while online gambline in order to increase your chances of success, but the most obvious of these is to constantly check what bonus bets are available at the time. Operators regularly give their punters chances to get a leg up on the odds, usually in the form of betting offers (e.g. bet $20 on Sale and get your money back if your horse finishes last).

These offers are key to increasing your profit margin, and we highly recommend – if you’re going to start online gambling – that you make checking these promotions a regular habit to make sure you don’t miss out on the very best deals.

Many PlayUp reviews highlight the fact that this operator offers its customers great value promotions, which should mean if you pick these guys as your chosen operator for horse racing, you should be in for a treat.

For more info on the PlayUp bonus bets and offer, see out PlayUp offers review here. Don’t forget to see what you can get with a DraftStars promo code.

Usability, Look & Feel - Our PlayUp review

PlayUp AU has an amazing looking website, possibly the most aesthetically pleasing we’ve ever seen. Their page dons a black a neon green theme which is very easy to look at, and they proudly sport the Australian continent on their homepage, backing up their statement that they are “proudly Australian”.

If you’re into your sports betting, they clearly display all the subsections of sports markets to the left hand side of the screen, and it’s very easy to find the relevant market for you. They even offer odds on eSports, which is increasingly popular with sports betting operators nowadays, but still shows the flexibility of the bookmakers.

PlayUp ratings for usability are very high, as their site is extremely pleasing to the eye and relatively easy to navigate. Other PlayUp reviews have noted that it’s quite difficult to find, for example, exact football leagues when searching for a market, which is something you should consider when picking PlayUp as your chosen operator.

Usability ratings are very important when looking into an operator, as, day to day, that’s the area of the website you’re going to feel the most. It makes a massive difference when a website is easy to navigate and easy to use, and it makes an even more massive difference when you’re online gambling. With all the numbers and markets being thrown at you it can be easy to get overwhelmed, but with PlayUp’s website you should find it super easy to find the exact right bet for you, all without being bombarded with digits designed to distract you.

Payment Methods

Below is a list of payment methods you can use at PlayUp AU, including the relevant information regarding charges and transaction times:

  • Visa Debit Card: safe and secure transaction straight from your bank.
  • POLi: a middle man service that allows punters to make payments directly from their bank account safely and securely.
  • BPay: Another online bill payment service that allows users to make payments to other BPay registered companies.
  • Bank transfer: The standard withdrawal method for most punters, bank transfers are simple and as quick as any of the other methods.

As you can see, PlayUp AU offers a very limited number of payment methods, which is something that brings the PlayUp ratings down significantly. All of these payment methods will grant you your withdrawal money the same day, as long as you make your withdrawal request before 11am.

Bank Transfer

One benefit of this whole thing is that they do not charge any withdrawal fees at all, so at least that’s something to stop the PlayUp ratings plummet, but it’s not a very good selection of payment methods and leaves you with very little choice, which is never good.

In honesty, this isn’t such a big deal, as most punters will only use a single payment method while online gambling. This makes it much easier to track your funds, wins and losses, but having the option to use multiple payment methods is always nice – so there’s not much we can do bu lower the PlayUp ratings for this section.

Customer Service

One aspect that’s very important to PlayUp reviews and PlayUp ratings – or indeed any operator review – is the variety of customer service options available. Obviously in an ideal world you’d never have to contact your operator directly, but keeping your fingers crossed that nothing will ever go wrong with your account is sadly not enough.

If you ever have an issue with your account or payments, you’ll need it sorted ASAP, so below are a list of the customer service options available on PlayUp:

  • Phone betting line: 1800 888 001 (Mon-Sun, 6am-1am)
  • Support line: 1800 752 987 (Mon-Sun, 6am-1am)
  • Live Chat: (Mon-Sun, 6am-1am)

As you can see, PlayUp AU offers only a few options for customer service. The fact that they’re not available 24/7 isn’t such a big issue, as their times of availability are quite wide and accommodating anyway. Response times can vary, obviously, but if we had to recommend a mode of customer support, depending on the urgency of your issue, we’d suggest giving them a direct call on the support line, although it’s possible that this will cost a great deal in phone line costs.

License & Security

It gives us great pleasure to announce that, yes, PlayUp does offer a rewards program. It may sound like a simple offering, but loyalty rewards are a great way for punters to guarantee they’re getting something back from their efforts even if the wagers go sour, and it’s always nice to be recognised for showing loyalty – we have to grant PlayUp ratings for this.

Australia’s Northern Territory
Colorado (US)

It’s a basic points reward system: you earn points every time you make a deposit on the website, 10 points for every $1 and these are doubled if making the deposit on a Monday, Tuesday or a Thursday.

At certain points (probably when you reach a certain level of points) you’re able to cash them in for bonus bets of increasingly large amounts. Nearly all PlayUp reviews spot this program as a benefit to betting with these guys, making it one of the best areas of their website and one that gives a clear spike in PlayUp ratings.

For more information about the Australian sports betting market, see sportsbetting.co.au here.

PlayUp Sports Betting

Betting Markets

PlayUp is primarily focused towards sports betting, without offering any casino or poker sections on their website. This tactic is both a good and bad thing for customers – if you’re into sports betting, it’s great, as an operator that only focuses on one area of gambling will be able to offer way more in that area. If you’re not into sports betting, it’s not so great.

It should be noted that as well as having a focus on sports betting, PlayUp specifically targets racing as an area of expertise. Greyhound and horse racing fans will definitely want to check out the promotions on their website, as most of the best deals will probably fall under that sport.

PlayUp ratings for their sports betting options are quite high, as it is their main area. As for the markets available though, it could be better. They do offer markets on: soccer, table tennis, NFL, darts and hockey, as well as the regular racing markets, so there are some alternative sports there that newcomers could take a punt on. Most PlayUp reviews however pick on the variety of sports markets as an issue, as there are plenty of other sports you’d regularly see on other operator websites missing here. It’s also been noted by users that it’s difficult to find the exact sporting competition you wish to bet on, especially with soccer, as there are so many different leagues available to gamble on and they’re not exactly displayed in an efficient way.

It’s also complicated whether PlayUp offers live betting services or not. Most PlayUp reviews out there claim that they do offer live betting on their website. However, in line with new Australian guidelines, it’s almost certain not to be the case. They do offer betting by phone, as previously mentioned, but between phone lines and overall ease of use, we wouldn’t recommend you do your sports betting over the phone.


As for the odds on offer, PlayUp can be counted to offer competitive odds on horse racing, but not much else. This is regularly the case with specialised operators, and definitely an area where we have to pull some PlayUp ratings from the overall score. In reality you’ll be hoping that the promotions on offer should make up for the lack of perfect odds, although this will completely depend on the promotion and your luck on the day. Check our our SwopStakes ratings for an interesting alternative.


One massive plus to the whole PlayUp experience, is the ability to set limits on your account. Rather than impose their own limits on their players, PlayUp encourages punters to set their own limits in accordance with their personal means and interest. This is a very useful tool for new players and veteran punters alike, as it gives you the power to stop or start gambling at will. It’d be easy to overlook this, but we highly recommend you make these limits a regular part of your online gambling experience, as it will surely help your success while playing and also ensure you’re safe and secure while doing so.

SportsBook Conclusion

Overall, the sports offers on PlayUp are slightly underwhelming. For a bookmaker that specifically focuses on the sporting world, we think you’d expect to have more avenues to back your dollar. It’s a little lacklustre, with only a fraction of the markets of other sports based operators and you’ll have a harder time doing it on PlayUp than most other places.

Overall Conclusion

All in all, if you’re into sports betting specifically, then we think there are better places to put your money down than PlayUp. They do offer decent odds on horse racing, to be fair, and it’s always worth checking out an operator with a specific area of expertise, but with so many options when it comes to sports betting, we think most punters would be happier on a sports betting website with more markets.

Their promotions are where it’s at, as they’ve dedicated a section of their website specifically for them, and consistently offer deals on horse racing that rival even the best promotions. Although the new Australian guidelines prohibit online gambling websites from offering sign up bonuses to new players, there’s still plenty of value to be found in the daily deals on their website.

Again, their website is stunning, truly pleasing to the eye and well worth a look – and the fact that they proudly sport that they are an Australian company is sure to tug on the heartstrings of a few potential gamblers out there. If you were really looking for an operator to dedicate your time and play to though, we have to say we think there are better options out there.

For more info on Australian betting sites, see out Bbet review, Palmerbet review and BlueBet review here.

Go to PlayUp Sports
  • Competitive odds on horse racing
  • Amazing website design
  • Good customer service
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