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Ladbrokes Reviews & Ratings US 2024

Is Ladbrokes Reliable & Secure?

Ladbrokes was founded way back in 1866 and has since made its mark as one of the biggest names in the bookmaking industry. Ladbrokes is well known as a leading horse racing betting operator.

It is also the largest single supporter of British horse racing and is a key sponsor in many horse racing events. The coveted Ladbrokes Trophy, formerly known as the Hennessy Gold Cup, is one of Britain’s premier National Hunt races that is linked to Ladbrokes.

Ladbrokes US is currently not available, but we hope to see it become a reality soon.

Other Ladbrokes reviews generally find it is a reliable bookmaker, having been in the industry for decades. It has a user-friendly website and app, convenient and secure payment methods, as well as many promotional offers for both new and existing customers.

In Ladbrokes reviews like this one, you’ll find an in-depth look at everything the site has to offer and further break it down.

Ladbrokes: Pros & Cons
Ladbrokes: Pros & Cons
  • Safe and secure deposit and withdrawal methods
  • Best odds guaranteed to ensure you get the best return on your investment
  • Attractive promotions for new and existing players
  • Live streaming of horse racing
  • No in-play betting on horse racing

Bonus Offers & Free Bets

In sports betting deposit bonuses are the norm, and Ladbrokes is no different. The offers by Ladbrokes aren’t always many, but they are faithfully available in form or another.

As soon as a player registers for a new account, they are eligible to receive something back in the form of a welcome bonus. This welcome bonus usually provides the player with free bets.

However, keep in mind that sign up bonuses are only as good as the terms and conditions that come with them. Make sure to read through these conditions thoroughly to avoid disappointment.

Ladbrokes ratings sometimes vary, and so they are continually updating their promotions to keep their products fresh and new. If you are interested in further promotions, keep an eye on Ladbrokes Reviews.

Usability, Look & Feel

The Ladbrokes website is easy to navigate, featuring its different betting categories in a tab at the top of the page, and listing its sports betting options on the left side. The main page displays the current live games available. It takes a few clicks to place a bet, and the process is relatively simple and easy to follow.

Make sure you have money in your account to place a bet. Your account can be viewed at the top right side, along with your betting slip, which is always visible. Payments are simple to conduct and can also be carried out from your account.

The website is pleasing to look at, with red, white, and black being the primary colors used. These colors are reminiscent of a casino and tie in with their betting market. If, however, you are fond of a darker themed website – McBookie, for example, then this website’s design may not be your cup of tea.

There is a new unique feature called “Bet Filter,” which allows you to filter out specific bets and only shows those you are interested in. This is a rather handy tool and should save some time. Loading times are quick, and their page is compatible with supported computers, iOS devices, and Android devices.

We hope that Ladbrokes US will offer something similar in future.


Ladbrokes offers a vast range of payment and withdrawal methods from your betting account. These include all major debit and credit cards, Neteller, PayPal, and Skrill. Each method has its own limits, fees, and processing times clearly communicated on its site.

The minimum for deposits or withdrawals is £5 with credit or debit cards. For other methods, the minimum is £10. There are zero fees associated with both deposits and withdrawals. All methods come with free transfers.

Deposits are all instant, except for bank transfers, which can take 1 to 5 days. Withdrawal times are relatively quick, and the standard for most sports betting companies but take a little longer to process. Players can expect to wait a minimum of 2 days for their funds to reflect. The exception again is bank transfer and debit cards, which could take up to 5 working days.

The recommended payment method is PayPal, which offers the best turnaround times and is easy to use. With PayPal, you can expect your withdrawal to reflect within 3 hours, with only a minimum of £0.01 needed.

Ladbrokes accepts various currencies, including the US Dollar (great news for Ladbrokes US fans in the future), Euro’s, and the Japanese Yen.

Try our Fanduel Review for another great customer service platform.

Customer Service

Ladbrokes ratings consistently show that their customer service is up to scratch. It has a variety of customer service options available if you require assistance when betting. The options include telephone, live chat, Twitter, and email. The quickest way is to open a live chat box on the website and get direct access to agents, who are available 24/7.

Players can click on the green “Chat With Us” buttons located throughout the Help Centre when logged in. There is also a dedicated FAQ section with many different topics, where the answer to a query could be found. Customer service agents are friendly, willing to help, and English-speaking, although they are not available 24/7. Ladbrokes US customers can’t make use of this service just yet.

Telephone agents are only available from 08:30-22:00 UK time on the free hotline number. This is somewhat disappointing, considering the number of players Ladbrokes ratings reflect them having. Nonetheless, their live chat box is still available around the clock.

Players who form part of the Ladbrokes VIP Program have access to their own VIP customer service.

We believe Ladbrokes US will have similar levels of customer support if Ladbrokes enters the US. See how we answered the question “is TVG.com reliable?” to compare the two customer service options.

License & Security

Ladbrokes is a licensed operator, regulated by the British Gambling Commission in the UK. In case of gambling activity outside the UK, the Government of Gibraltar and the Gibraltar Gambling Commissioner are its regulators. Ladbrokes ratings show it holds Betting and Gaming licenses in Europe, Latin America, the USA, South Africa, and the Middle East.

Ladbrokes is no longer listed on the London stock exchange since its acquisition by GVC Holdings in March 2018.

Ladbrokes uses a variety of encryption and security services to ensure players’ personal and financial information is safe and secure. Is Ladbrokes secure? Yes. They make use of SSL (Secure Socket Layer) technology to encrypt this information before it is sent through the Internet. There is a privacy policy available in their FAQ section.

Gambling under the age of 18 is illegal, and Ladbrokes works hard to ensure all of its players meet this age requirement. When conducting any payments for the first time, players must send proof of identification to Ladbrokes. Future Ladbrokes US players must also be 21 years of age to gamble.

GamCare, the UK’s national center for information, awarded Ladbrokes with GamCare Certification in 2016 to acknowledge their implementation of the GamCare Player Protection Code of Practice for Remote Gambling.

Rewards & Loyalty Program

Ladbrokes offers its existing players a VIP program that works for both casino and sports betting. To qualify for the VIP Program, players must reach points and deposit targets each month. Players earn points on any products except poker and Sports Exchange, playing online or via the mobile app.

The program includes four levels, and each level requires deposits of a certain amount and earning a certain number of points. These are needed on a month to month basis, and if players fail to meet the criteria one month, they move back down to the next tier.

The rewards increase with each tier and include things like exclusive promotions, priority customer service, enhanced point redemption, hospitality prize draws, VIP invitations, and an account management team.

Being a VIP also grants access to music, sport and cultural events across the world, by way of concert tickets, football matches, and top hospitality at The Races.

We are positive Ladbrokes US players will be offered a similar, if not better, VIP program in the possible future.

Ladbrokes Horse Betting

Overall Conclusion

Ladbrokes is a name that has been around for a while. This online sportsbook, casino, and poker provider, is a reliable, secure, and comprehensive operator. Many other Ladbrokes reviews suggest the same. Ladbrokes is definitely comparable to competitors like Matchbook and MobileBet as far as variety is concerned.

Unfortunately, Ladbrokes US is not available yet. This shouldn’t be too much of a worry yet, and we are confident that Ladbrokes US will soon enter the market.

Let’s take one last look at the advantages of using this bookmaker, which include:

  • Special welcome bonus for new players that sign up.
  • A modern, easy on the eye, and user-friendly website and mobile app.
  • A plethora of convenient payment methods for deposits and withdrawals.
  • Friendly and knowledgeable customer service agents available via live chat, telephone, and email.
  • A licensed operator regulated by the British Gambling Commission and Gibraltar Gambling Commissioner.
  • A secure website with advanced data encryption methods.
  • An exclusive VIP Program for loyal customers.
  • A comprehensive sportsbook featuring live-streaming and in-play betting.
  • A comprehensive casino powered by Playtech.
  • A comprehensive poker section integrated with iPoker.

The disadvantages include:

  • No in-play betting on horse racing.
  • Customer service is not available 24/7 telephonically.
  • Live-streaming coverage is somewhat limited.
  • Low maximum table limits.

As seen above, the advantages highly outweigh the disadvantages, and Ladbrokes is an all-round comprehensive provider of online sports betting, casino games, and poker games. Ladbrokes ratings are thus 9/10.

If you haven’t found what you’re looking for here, head over to our other reviews to see what they offer. We never promote playing at operators that are not regulated in your region.

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