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Genting Casino Reviews & Ratings US 2024

Is Genting Casino Reliable & Secure?

Genting Group is a multinational brand that has been providing high-quality gaming experiences since 1965. The company is valued at over US $24 billion and is one of the UK’s largest casino operators, with over 48 casinos spread throughout the country. Genting Casino and Genting Bet (sports betting) form the online gaming division of Genting Group.

Genting Casino features more than 400 high-quality casino games, a robust sports betting section which covers every horse race in the UK & Ireland. Its land-based casinos belong to one of the world’s largest poker communities. Genting Alderney Limited owns and operates the website, which is in full compliance with the strict Alderney Gambling Control Commission licensing codes.

Is Genting Casino secure? This is a prevalent question asked by many players. Below there will be an outline of their security and reliability. Furthermore, one will find advice and explanations on how to claim bonuses, and what to look out for. Should you wish to know more about what’s on offer, check out our review of the Genting Casino sign up offer.

Is Genting Casino Reliable & Secure?

If you decide to sign up with Genting Casino you’ll notice the limited options in terms of payment. At first glance this might put you off as it could inconvenience you. Especially if you don’t normally use one of the payment methods adopted by Genting Casino. However, what you lose in variety, you certainly gain in reliability and security. Genting Casino has more control over a smaller number of options and can monitor each method rigorously. You can be sure that each transaction will be encrypted and secure while your personal information is not at risk.

  • A trustworthy and highly secure operator
  • Deposits are secured in a Customer Deposit Trust Account
  • A hefty sportsbook section (Genting Bet)
  • Straightforward and enticing bonuses and promotions
  • Not available in many countries, including the USA, Canada and Australia
  • E-wallets are not supported
  • Lengthy withdrawal processing timeframes for customers outside the UK

Welcome Bonus

It is not uncommon for online casinos and sports betting websites to offer new players attractive welcome bonuses, such as Geoff Banks, Grosvenor, JenningsBet and Ladbrokes. Genting Casino reviews everywhere show that Genting is no exception; it has attractive bonuses and promotions for both new and regular players. The casino, live casino, and sports betting sections of the website all welcome new players with excellent bonuses.

The Bonus

New casino and Live Roulette players are offered a 100% deposit match bonus of up to £100 with their first deposit; this means that they give players bonus credits equal to the amount of their first deposit. On top of that, they also give new players 20 free spins.

In the sports betting section, Genting Bet offers new players a first-bet insurance bonus of up to $10 in horse racing and all other sports. Regular players have access to several promotions that include slots giveaways, winning trips, in-casino prizes, and more.

It also has an invite-only VIP program called Genting Black. VIP Members enjoy benefits like weekly deposit matches of 100% and weekly deposit limits of up to $300 weekly in the higher tiers.

Make sure to read the Terms and Conditions thoroughly before agreeing to anything, though. There are limitations and requirements which can make you ineligible for specific promotions. Although, Genting Casino ratings show that this isn’t the biggest reason why players love this brand.

Genting Casino Mobile App

Genting Casino provides a mobile app for Android and IOS users. You’ll be confronted with a neatly put together app that hosts an extensive range of gaming categories. The graphics are impeccable.

Design-wise, the site boasts a clean and elegant layout. The red, white, and dark gray color scheme creates a welcoming-yet-exciting environment. Visitors are made to feel as though they were really inside a high-end casino.

Genting Casino ratings are high because all of the pages, games, and live playing platforms load quickly on any web browser. As one would expect from such a large brand, both websites can be viewed perfectly on any device and screen size.

How to Open Your Account

Step 1: Visit the Genting Casino website on your electronic device.

Step 2: Click on the ‘SIGN UP’ button in the top right corner.

Step 3: Provide all your details: email address, name, country of residency, username, and password.

Step 4: Confirm that your details are correct. Wait for your email verification and click on ‘verify email’. You’ll now have successfully opened an account.

Payment Methods

Both Genting Casino and Genting Bet accept Visa MasterCard and Maestro credit and debit cards. They also have a service called GentingPay for members of its casinos in the UK. GentingPay allows players to make instant deposits and withdrawals through the Cash Desk at Genting casinos throughout the UK.

The minimum deposit and withdrawal amount is £10 or €10. Genting applies no processing fees for making deposits and withdrawals.

All deposits are effective immediately once approved. However, the funds for approved withdrawal requests are transferred by Genting at the end of the following business day. It can take up to four business days for the money to reach a customer’s account in the UK, and up to seven business days for customers outside the UK.

As with any legitimate and secure website, multiple Genting Casino reviews confirm that all players are asked to confirm their identity with any of the provided deposit and withdrawal methods.

While Skrill used to be an acceptable payment method, this is no longer the case. E-wallets of any kind are no longer accepted, and Genting Casino ratings are directly affected by this. To learn more about deposits withdrawals, website visitors can click on the Payment Methods link located in the footer navigation menu towards the bottom of the homepage.

If there was a Genting Casino US website, it probably would accept PayPal, but that’s not the case for now.

How to Make Your First Deposit

  • Log on to your account and click on the ‘Cashier Deposit’ option.
  • Choose which payment provider you would like to make use of.
  • Input or choose from the available list, the amount you would like to deposit.
  • Confirm payment.

How to Withdraw Your Winnings

  • Access the members area of the user interface.
  • Click on the ‘Withdrawal’ option.
  • Click on the payment method you want to use for your withdrawal. Should be the same as the method used for your deposit.
  • Confirm the withdrawal amount.
  • Withdraw funds from your Genting Casino account.

Customer Service

The Genting brand is recognized throughout the world for providing excellent customer service. Although there are a few Genting Casino reviews from angry customers out there, Genting Casino ratings for customer support are mostly good.

Customers can reach the support team via chat, email, and telephone. Genting Casino’s Live Chat service is available 24 hours a day, seven days a week (except on Christmas).

Registered users and website visitors can chat with one of Genting Casinos Live Chat representatives by clicking on the Chat icon located on the lower right-hand corner of the screen and filling out the short form provided.

There’s a contact form provided on the site, but you can also send an email to to get your questions answered. There is also a toll-free number to get in touch with Genting’s customer support team, and you can even request to be called back at no charge!

In general, Genting’s support staff is polite and knowledgeable. The only downside is that the only support team is located in the UK, and as such, they only provide support in English. We reached out to them to find out if there was a Genting Casino US website, and they kindly and promptly replied that Genting products are currently not available in the US.

Licence & Security

Is Genting Casino legitimate? In short, yes, it is. Genting Casino ratings from seasoned players and reviewers are usually high for safety & security.

Genting Casino and Genting Bet are part of the Genting Group, one of Malaysia’s largest and most respected brands. The company owns 42 casinos in the UK, employs over 35,000 people across the globe, has 4,500 hectares of prime resort land, and a market cap of over $37 billion.

Both websites require all users to verify their age as well as their identity. They use SSL encryption and have several security processes in place to prevent fraud, money laundering, and identity theft activity.  The RNGs (Random Number Generators) used on these sites are regularly and rigorously tested to ensure fair play.

Genting’s entire security program adheres to ISO 27001 and PCI-DSS frameworks. The Genting Group is listed in Bursa Malaysia as GENTING – 3182 and is licensed by the Alderney Gambling Control Commission and the UK Gambling Commission.

Genting Bet is owned and controlled by Genting Malta. Genting Malta is licensed and regulated by the Malta Gaming Authority in Malta (applicable to non-UK customers).

Rewards & Loyalty Program

The rewards & loyalty program at Genting Casino is called My Genting Rewards, and it is only available to players in the UK. Most Genting Casino reviews lack information on this program; here’s everything you need to know:

Members earn points based on things like tracked table play,  game type played, average wager, and length of time played, among other factors.

One Reward Point is equal to £0.01. Members are given a rewards card that they can use in any of the participating land-based casinos to play and accumulate more points or to redeem them for play, food, and beverages. Unfortunately, Rewards Points can’t be redeemed for cash.

The My Genting Rewards setup is composed of the following tiers:

  • Bronze
  • Silver
  • Gold
  • Gold Plus
  • Diamond

All registered online account holders automatically become pre-registered Bronze-level members of the program. Customers can complete their registration by redeeming their free member’s card at a physical Genting Casino.

Another way to join the program is to download the My Genting app, available for Android and iOS. Genting Players who haven’t downloaded the app and who don’t have an online account can join My Genting Rewards by registering at a land-based casino. Silver and the higher tiers offer more and better prizes, but they are only accessible by invitation.

Genting Casino ratings from users don’t really mention anything about My Genting, which can lead one to believe that, although the service might not be exceptional, it isn’t underperforming, either.

Some users have asked, “is there a Genting Casino US loyalty rewards program?”  Unfortunately, there isn’t. Genting does not currently serve the US market.

Genting Horse Betting

Betting Markets

We’ll be honest, Genting Bet isn’t very impressive when it comes to its market offering —a lot of online Genting Casino ratings reflect this as well. It needs some work done in this area. With a solid offering of over 25 sports to wager on, it still falls short of the most competitive sports betting sites on the Web.

Nonetheless, its UK horse racing section is a great choice with strong betting odds for players in the UK & Ireland.

As you’ll find on most Genting Casino reviews, the site covers the most sought-after options in the UK and the US, with a big emphasis on basketball and tennis. Players can bet on 40-60 markets, which isn’t very good when compared to the top online bookmakers in the industry.

Some players have gotten confused by the fact that Genting covers a lot of US sports, but they can’t seem to find the Genting Casino US website. Genting Casino US does not exist at the moment. So, although it does cover several US sports, it doesn’t have a Genting Casino US section for US-based players. Genting Casino might be a thing in the future, you never know.

Apart from the top American and European leagues (including the top UK and Irish leagues), Genting covers a few competitions with smaller audiences, too, like the FIFA U17 Women’s World Cup, among others.

In general, players that are interested in British sports will very likely find what they’re looking for, but players that are interested in more international niche sports might have to try their luck with another bookie.


It is always wise to compare betting odds across several websites when considering joining a new bookmaker to spot the best deals. When it comes to the quality of its betting odds, the majority of Genting Casino reviews confirm that Genting Bet is pretty standard when compared to its competitors.

The best odds on this site reside mainly with football, tennis, and horse racing. Genting has a “Best Odds Guarantee” on horse racing as well, which is common among the best horse betting websites. The Best Odds Guarantee implies that bets placed on a winning horse are paid out at the highest starting price, even if your starting bet was lower than that.

Odds can be displayed in fractional as well as decimal values on this site, but settlement calculations are made using the underlying decimal odds. To view odds as decimal values, the Odds Type button is located on the bottom left menu of the site.

Genting Casino ratings show that its user base isn’t disappointed with its odds system, but it could definitely be improved.


The wagering limits on Genting are pretty good, as confirmed by most Genting Casino reviews. The minimum stakes start as low as £0.01 and can go as high as £100,000. Very competitive, indeed. Nevertheless, it is highly recommended that players read through the entire rules section of the site to get a full grasp of how these limits work.

To access the rules section, click on the Betting Rules option near the top of the screen. In support of their responsible gambling mission, Genting allows players to set limits for the amount of money they can deposit. Limits can be set for either daily, weekly, and monthly deposits.

Online Genting Casino ratings show that most users are happy with the flexibility of this bookie’s betting limits.

Sportsbook Conclusion

As one would imagine, Genting Bet shows a deep understanding of odds margins and the iGaming industry in general. While its main focus is definitely on UK-based players, it has some very attractive sports betting options for players in other parts of the world as well.

In terms of odds, it’s not bad but not too impressive, either. Genting continually makes improvements to the website and offerings year after year. It can certainly be counted among one of the most competitive sports betting sites when it comes to European football and horse racing (and perhaps tennis).

It would be nice if Genting gave its customers the option to live-stream events directly from the site, but this isn’t too important. Its biggest weakness might be that it doesn’t cover as many sports and markets as its top competitors. However, its offering is still good, and its odds are pretty solid on the most popular British sports.

It would also be great if there was a Genting Casino US website for US-based players, but that isn’t an option as of yet. Again, Genting Casino US might be a thing later on, but the website doesn’t exist at the time of writing this article.

In all, we will agree with other Genting Casino reviews in saying that this is an excellent online sports betting option for new players, especially if they reside in the UK.

Overall Conclusion

Is Genting Casino reliable? Yes, the numbers most certainly show it is. A lot of Genting Casino reviews found online have come to the same conclusion as well. Genting Casino ratings average at three-to-four stars, and now you know why.

The company did a great job of bringing its land-based brand and experience to the Web. It has been making notable improvements to both and over the years (with the latter becoming more popular than the former).

It has an impressive selection of over 400 games, including over 100 live casino tables, and over 250 high-quality slot games. Its sportsbook section is solid and pretty straightforward, although it needs some improvements made to its market offering.

The only thing that’s still very daunting to most people in the US is the fact that there isn’t a Genting Casino US service. If you do a Google search for “Genting Casino US”, you won’t get any results back.

This review shows that the company is clearly focused on the UK market, with US-based players not even being allowed to play online at the time being.

Genting’s platforms run perfectly on mobile devices, its customer support teams are both friendly and knowledgeable, and players can benefit from a well-designed loyalty program. With all this, we’d definitely say that it’s worth giving Genting Casino a shot, especially if you’re new to the world of iGaming. Otherwise, US is another great place to start.

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